Change Management
Change Management is an approach used to facilitate individuals, teams or organisations in transitioning from an existing current state to a desired future state.
In the delivery of projects or initiatives, the key areas of activity are usually focused on three primary pillars:
- TECHNOLOGY – the deployment of either plant, equipment or information technology systems and infrastructure
- PROCESSES – the collection of related work activities used to deliver products or services to customers. Operational and supporting business processes typically cover finance, planning, human resources, supply, production, logistics, sales, marketing, and maintenance
- PEOPLE – as the foundation of every organisation, leveraging the collective talent, experience and knowledge of an organisation’s human resources is crucial to delivering programmes of work or discrete projects
Often organisations delivering programmes of work or individual projects typically focus activity on the TECHNOLOGY and supporting PROCESS elements, facilitated by leveraging an established project management methodology, to assure their success. Although project management methodologies address some of the activities around the PEOPLE element of a project or programme of work, such as roles and responsibilities, they are insufficient when trying to manage the cultural and behavioural adjustments often required to ensure sustained success.
Applying an Organisational Change Management (OCM) focused approach assists organisations in engaging with their people and key stakeholders, empowering them to participate in the project’s success. By encouraging them to take ownership ensures a high likelihood that the expected business outcomes are realised, mitigating business risk and maximizing investment benefits.
Change Management, by integrating the three pillars of Technology, Process and perhaps most importantly People, enables a holistic delivery approach through assessing the impact of the change on the identified stakeholders and taking into account the various human behaviours that must be carefully managed to ensure the expected business outcomes are realised and sustained.
Orgment Consulting’s approach to supporting organistional change management ensures that changes are identified and managed throughout of a programme of work or a project life cycle. The common misconception of business is that Change Management is simply about communications, i.e. letting people know what is happening. What business often fails to understand is that Change Management takes into account all of the following:
- Change Management strategy and planning
- Stakeholder management
- Communications and business engagement
- Organisational readiness
- Training and education
- Business transition
- Embedding an sustaining changes
- Benefits realisation
Change Management underpins virtually all aspects of transformation a business may go through and by providing the correct support to those being impacted by these changes, will ensure that lasting benefits are achieved and improve the likelihood of successfully implementing future changes. Click here for more information on Business Transformation.